Customer Service Representative

Job Description

Job Summary - Customer Service Representative

• Process customer purchase orders and amendments received via mail, telephone, fax, e-mail, and Web-based EDI
• Enter manual releases and spot orders incl. special requirements, and acknowledge back to customer
• Work with Sales Administration for verification of price discrepancies or unknown part numbers
• Maintain customer master file in IBS
• Ensure all information is correctly attached and readily available for follow-ups, auditors, and internal departments
• Process and log CSI's (customer specific instructions) within customer master file
• Assist sales staff with information concerning customer accounts
• Process Requests for Quotes for current customers for standard products using customers’ established discount structure/special.pricing
• Assist with maintaining work instructions and procedures for the Customer Service Dept.
• Develop new prospects and interact with existing customers primarily by phone to increase sales of Oetiker products.
• Performing other duties as assigned by direct supervisor
• Ensure compliance with all applicable safety and environmental regulations

• Administrative and computer skills (MS Office and ERP systems)
• Quality and Environmental Policies, Process Manuals
• Product knowledge
• Ability to quickly assist customers and/or urgent customer situations
• Ability to work independently without supervision
• Ability to prioritize and make decisions
• Detail-oriented with excellent communication skills (interpersonal and business writing skills)

• High School Diploma or G.E.D. Equivalent
• Preferably a minimum of 2 years customer service or inside sales experience

Additional Information

Oetiker, Inc. is an equal opportunity employer.