29 Mar
ECS Desktop Support
California, Gilroy , 95020 Gilroy USA

Vacancy expired!

Only U.S. Citizens and those authorized to work in the U.S. can be considered as W2 candidates. Hours / Days: Monday- Thursday 7am - 7pm, Friday 7am - 5pm, Saturday/Sunday 7AM - 3PMJob title: Desktop SupportDuration: 2 Months plusWork Location :Gilroy, CA Job TitleECS Desktop SupportAdditional Job DetailsEssential Functions: Accepts trouble reports including such activities as: handling system installation and configuration, printer systems, fundamentals of security, installing third-party software and documentation of hardware/software logs and operating procedures. Provides excellent customer service to computer users. May direct and distribute work each day by checking queue of tickets and assigning the incidents and/or moves/changes to the relevant Team members. Coordinates Moves, Adds, and changes to support complex LAN&WAN networks, including configuration, training, installation, maintenance, support and documentation of hardware/software logs and operating procedures. Maintains and secures inventory of all hardware and software. Supervision Given and Received: Is competent in most phases of end user computing applications to work on own. Typically works under the general direction of the team lead and/or supervision of Manager. Problem Solving and Decision Making: Analyzes problems and takes corrective action. Customer Service Skills: Demonstrates professional behavior with all customers at all times. Develops a clear understanding of the customer''s needs seeking information through clarifying questions. Maintains clear communications with customers regarding expectations and time frames. Follows up with customers after a problem has been resolved to inform them of any action taken. Sensitive to customer''s frustration and responds professionally. Basic Qualifications: Experience: Minimum two (2) years of professional experience, in end user computing and PC/Workstation based LAN applications. Education: High School Diploma or General Education Development (GED) required. Additional Skills: Knowledge of mobile devices. Current and recent Windows and , Lotus Notes, Microsoft Office Suite of products. Excellent customer service skills. Preferred Qualifications: Some technical consulting experience preferred. Bachelor''s degree in computer science or IS Or four (4) years of experience in a directly related field preferred. Microsoft Certifications or training and/or A+ preferred.

Vacancy expired!


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