30 Mar
Desktop Support Specialist
Vacancy expired!
- Working closely with the Distribution Center, Desktop Architecture, Engineering teams, Service Desk and Provisioning teams to name a few. You will also escalate issues when necessary and work as the mediator between the End User and various Teams.
- Troubleshoot, support and maintain corporate End User computing devices such as Windows/Mac OSX computers, printers, pack stations, handheld scanners and their operating systems, configurations, security policies and supported applications.
- Submit tickets with Konica/Minolta/Zebra/TRG for production printers and warehouse copiers.
- End user training on devices and software when/where applicable.
- Provide other technology support when needed, including but not limited to: maintaining the warehouse network, installing and maintaining servers, resolving any issues regarding shipping servers/PC’s, maintain network UPS devices, and terminating/repair of network cable connections when needed.
- Provide support of all warehouse operations.
- End-User onboarding/off-boarding.
- Documentation of procedures, maintenance schedules, and training resources.
- Act as Champion of desktop computing standards and information security policies and standards related to desktop computing.
- May be on-call for issues that happen off hours.
- Assist in supporting company objectives and strategies for meeting future hardware, corporate technology, and support needs.
- 4 Year Degree or Related work experience preferred.
- Experience using remote troubleshooting tools such as LogMeIn and SCCM.
- A working knowledge of O365, Active Directory, Group Policy, DNS, DHCP, Jira, AS400.
- Exceptional Customer Service Skills.
- Analytical and growth mindset, independent thinker, and strong problem solver
- Strong written and verbal communication skills, experience writing technical support and end user documentation.
- Extensive hands-on equipment support and troubleshooting experience with desktops, laptops, printers, or other IT equipment.
Vacancy expired!