31 Mar
Tech writer
California, Mountainviewca , 94043 Mountainviewca USA

Vacancy expired!

Job Title:

Technical WriterJob type: Contract (

8 months contract with the possibility of an extension)Years of Experience: 8

+ Years technical communications experienceStart Date: April 19, 2021End Date: December 31, 2021Location: 650 Castro St #400, Mountain View, CA 94041

RemotePay rate: $48.50/hour - $53.90/hour on Experis' W2 with Subsidized Benefits

Organizational Objective/PurposeThe Technical Writer for client's IT will perform documentation and knowledge management responsibilities in support of multiple IT functions producing both user-facing and IT-facing documentation.The functions supported include Service Delivery (Service Desk, A/V, Digital Workplace), Technology Operations, Application Services, and Security. https://www.purestorage.com/company.html

Responsibilities
  • Work closely with subject matter experts within the IT department to create both user-facing and department-facing IT Knowledge

    Base articles including process documents, standards, workflows, and FAQs
  • Own the planning, scheduling, drafting, editing, publishing, and review cycles for all IT Knowledge Base content
  • Schedule and conduct

    regular reviews of Knowledge Base content with SMEs to ensure all articles are up to date and accurate
  • Strategize content within the Knowledge Base to ensure it is logically organized and easily findable by users

  • Collaborate with IT Communications function to ensure user guides are published and disseminated in accordance with deployment/communication schedules

  • Produce IT Knowledge Base content that enables easy self-help for users and reduces the need for one-on-one user assistance from the Service Desk
  • Create user guides that ensure a seamless employee experience

Skills
  • Exceptional writing, editing, and communication skills
  • Familiarity with the Knowledge tool and Knowledge Management process in

    ServiceNow
  • Ability to drive multiple initiatives simultaneously and

    follow up with stakeholders regularly
  • Proactive approach to work; eager to seek out new projects/areas where expertise can be leveraged
  • Proficient in

    Google Workspace products (Docs, Sheets, Slides, Drive)
  • Proficient in Microsoft Office products (Word, Excel, PowerPoint)
  • Proficient in

    Lucidchart (workflow/diagramming)
  • Innovative ideas for the creation/presentation of user-facing content

  • Ability to translate complex technical processes into accessible, user-friendly language
  • Logical and analytical approach to content management;

    experience with process mapping

  • Experience with digital asset management (DAM)

  • Graphic design skills are a plus

Vacancy expired!

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