Client Services / Admin Assistant

We are seeking a bi-lingual, positive, and proactive client services / admin assistant for a busy landscaping and grounds maintenance company in Sterling, VA. This person will be responsible for all communication with existing and prospective clients via phone or email and support the day-to-day functions of the production team.

Prior experience in the landscape industry/Asset preferred, but not necessary.

Candidates must be extremely detail oriented, able to multi-task, and have the ability to work independently with minimal supervision.

Maintain a positive, highly professional, and proactive attitude with team members and customers.

Possess exceptional oral, written, and interpersonal communication skills

Effectively prioritize and adapt in a complex, fast paced office environment

This position is full-time, approximately 40 hrs/week that may include evenings and weekends.

Responsibilities & Duties:

 Primary point of contact between existing clients, and production team

 Answering service-related questions, concerns via phone & email

 Maintain client files electronically

 Update and maintain CRM system with all client data and activity

 Email and phone communication with clients

 Submit orders to vendors

 Email clients as services are scheduled

 Update renewal contracts, email to clients and update CRM system

 Excellent interpersonal skills with the ability to interact with all types of customers

 Resolving customer issues in a prompt and courteous manner.

 Administration duties as assigned

 Maintain customer satisfaction

Qualifications:

 Bi-lingual -Spanish (Preferred)

 Mandatory 3 years customer service & phone experience

 Attention to detail is a MUST

 High School diploma or GED required

 Experience and competency in Microsoft Office products to include Word,

Excel, Outlook and OneDrive

 Excellent ability to prioritize daily tasks

 Exceptional time management skills

 Strong organizational skills

 Excellent communication skills

 Dependable

 Reliable

 Trustworthy

Compensation – Commensurate with experience

$30,000.00 - $40,000.00 per year

Benefits:

401(k)

Dental insurance

Health insurance

Paid time off

Vision insurance

Must submit resume and salary requirements for consideration