05 Apr
IT Support Analyst
California, Westlosangeles , 90025 Westlosangeles USA

Vacancy expired!

Large eSports gaming company is looking to hire an

IT Support Analyst in

West

Los Angeles, CA to join their technology support team. The group is responsible for supporting, maintaining, and developing the technical systems and infrastructure that brings esports experiences to fans around the world.

The Role Applied:
  • The IT Analyst role is dedicated to providing customer-focused technical support for our numerous esports broadcasts.
  • This position works closely with the Operations, Broadcast Production Management and the Technical Operations teams to support both on-site and remote event productions.
  • We are currently seeking IT talent experienced with fast-paced troubleshooting, event tech operations, and maintaining high levels of service in a broadcast environment.

Responsibilities:
  • Support Player Facing On-Air production; Responds to, identify, and resolves emergent player and game incidents during broadcast.
  • Perform decisive troubleshooting during urgent higher stress situations Maintain clear and timely communication with customers during incidents.
  • Maintain, inventory, and repair esports infrastructure/hardware; such as stage systems, internal software applications, and servers Identifies and proposes opportunities to eliminate inefficiencies or systemic issues.
  • Produce documentation and routine reports to help solve and log show facing technology issues.
  • Provide supplementary support to adjacent tech operation teams during non-broadcast hours.
  • Work varied schedules, nights, weekends, and/or holidays

Required Qualifications:
  • 3+ years of industry experience or an advanced degree
  • Extensive knowledge in supporting Windows OS systems and basic troubleshooting with LAN/WAN Ability to provide constructive feedback around practices, tools, and methods related to production, broadcast and IT operations
  • Strong grasp of methodological troubleshooting; critical thinking, analytical reasoning, and problem-solving
  • Experience following technical best practices within your team, including process reviews, implementation standards, tools improvements, and testing

Desired Qualifications:
  • Experienced with automation and scripting working knowledge on how to take a manual task and execute it through an automated process
  • Understanding of IP based protocols and their effective use in both LAN and WAN environments
  • Solid grasp of networking fundamentals to identify likely problems and utilize management tools
  • Operations process knowledge such as runbooks and SOPs
  • Experience with system administration, monitoring, imaging, and asset management
  • Knowledge in PC performance in regards to game to streaming and common apps

Vacancy expired!


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