Customer Relations Specialist - Full Time - Nashua, NH

If you are an energetic individual, you have a great opportunity to join a successful and growing company!

We offer an exciting, supportive, friendly work environment, flexible hours, a great benefits package and competitive wages!

We are currently looking for a Full Time Customer Relations Specialist in our beautiful Nashua, NH location.

Hours: Varying Schedule

Mon - Sun: 9:30 a.m. - 9:00 p.m.

Description: Completes various office support functions in the day to day retail store operations.

Responsibilities:

Accounting functions

Receives all cash, checks and/or bankcard charges for initial deposits, subsequent payments or CODs for sales orders written in a specific store

Inputs accurate data in various computer screens to indicate their receipt and appropriate allocation

Successfully operates and balances various authorization machines such as those used for bankcard approval, check approval and/or finance company approvals

Balances individual drawer representing the day's transactions at the end of the shift

Customer Interactions functions

Converts RES into sales orders in SOM, editing sales consultant's work, as needed

Gives customers receipts and explains company policies

Assists customers in the completion of the finance application

Explains finance insurance to customer

Assist customers in simple questions regarding the arrival of their furniture, deliveries

Assists Delivery department by:

Calling customers and scheduling deliveries found by working filled SOR reports

Calling customers two days prior to delivery to confirm delivery times, addresses and CODs by working with TDM

Clerical functions

Promptly answers all incoming calls and directs to the appropriate personnel

Types letters and memos for managers as time permits

Assists in the running of reports as designated by Office Supervisor or Lead A/R

Understands the operation of copy and fax machines and assists others in doing so

Filing of applications, memos, forms, etc, as necessary

Performs all duties in a safe manner and maintains a neat work area free from potential hazards at all times

Maintains a professional and courteous manner with all employees, visitors and/or customers

Adheres to all company policies and procedures

Operates all company equipment in a safe and proper manner

All other duties as assigned

Requirements:

High School diploma

Comfort with computers and data entry

Ability to professionally interact with the public

Attention to detail and accuracy

To keep our employees and customers as safe as possible, we require everyone entering the facility to wear mask. We have installed clear plastic barriers in front of our customer service area and supply masks and hand sanitizer.