Weekend Concierge

Full Job Description

Title: Weekend Concierge / Receptionist

Reports To: Business Office Manager/ Executive Director

Department: Administration

FLSA Status: Non-Exempt

Job Summary:

Weekend Concierge will be the face of Bowman Place at Olde Bedford to greet all visitors, residents and guests cordially and assist them. Will also assist residents with questions and needs. The lead concierge will fulfill front desk responsibilities as directed by the Business office Manager. This position also assists with marketing responsibilities as directed by the Sales and Marketing Director. This position provides office support by implementing administrative systems, procedures, and policies, and monitoring administrative projects as directed by Business Office Director or Resident Enrichment Director or Executive Director. This position will maintain confidentiality at all times and will support the community.

Front Desk Responsibilities: Saturday & Sunday 8 a.m. -4p.m. or 4 p.m. - 8 p.m. (12 hour shifts available)

· Greet all visitors in a friendly and professional manner

· Assist residents with their questions and needs

· Take maintenance work orders and pass along to Director or Maintenance

· Faxing, copying and filing

· Inventory and ordering of office supplies

· Knowledge of how to use postage machine

· Update resident apartment and phone number list

· Collect rent payments.

· Collect meal payments and reconcile at end of shift

· Maintain minutes and monthly reports

· Complete inquiry sheets

· Maintain marketing brochures and updating them on a need basis

· Aware of daily census and status of residents in hospital or moving out

· Understanding the Life Line System and how to direct an emergency call

· Take work orders for resident maintenance issues

· Schedule hair and nail appointments for residents

· Maintain resident and guest books

· Create various forms and charts for different departments upon approval from Business Manager

· Make flyers for upcoming events

· Assist with, manage resident/guest sign-in and sign-out procedures

· COVID-19 Screenings, maintaining adequate screening logs

Marketing Responsibilities:

Support the Sales and Marketing Department

Audit competitor advertising in local newspapers and maintain updated files

Stay up to date on local events (health fairs, town celebrations) and participate as needed

Lead Concierge/ Administrative Assistant / Executive Assistant pg.2

With proper training: assist with/screen initial contact call ins when Director is unavailable (answer & ask questions, RSVP, send out brochures, gather contact information, schedule tours and follow up with Director)

Hand off warm/hot leads to Director

Support for events:

Maintain RSVP list for all events

Confirm attendance

Help set up, check in, and provide support at events

Support Activities:

Assist with the coordination and execution of engagements

Assist with appointments/van transportation

OSHA Exposure Control:

Category 2: Tasks that involve no exposure to blood, body fluids, or tissues, however, due to the nature of this work, the performance of Category 1 tasks may be necessary.

Note:

All duties and responsibilities listed are considered to be essential job functions and requirements, and are subject to possible modification to reasonably accommodate individuals with disabilities. Marginal functions of the position (those that are incidental to the performance of fundamental job duties) have not been included. However, the omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.

This job description does not constitute an employment agreement between the employer and the associate, and is subject to change by the employer as the needs of the business and requirement of the job change.

Job Type: Part-time

Pay: $12.00 - $13.00 per hour

Benefits:

Employee assistance program

Paid time off

Professional development assistance

Employee Meal

Schedule:

12 hour shift

8 hour shift

Day shift

Holidays

COVID-19 considerations:

Bowman Place at Olde Bedford adheres to all CDC and NH DHHS COVID-19 safety guidelines.

Education:

High school or equivalent (Preferred)

Experience:

Microsoft Office: 1 year (Preferred)

Customer Service: 1 year (Preferred)

Microsoft Excel: 1 year (Required)

Language:

English (Required)

Shift Availability:

Night Shift (Preferred)

Typical start time:

8AM

Typical end time:

8PM

This Job Is:

Open to applicants under 18 years old, provided it is legally allowed for the job and location

Open to applicants who do not have a high school diploma/GED

A job for which all ages, including older job seekers, are encouraged to apply

Open to applicants who do not have a college diploma

Company's website:https://bowmanplace.org/

Company's Facebook page:https://www.facebook.com/BowmanPlaceOldeBedford