06 Apr
NOC Support / Operations Analyst
California, Buenapark , 90620 Buenapark USA

Vacancy expired!

Junior Level

Network Operations Center (NOC) Support Technician is needed for an international retail and wholesale packaging company in Buena Park, CA.The junior level candidate will be required to work a flexible Weekday/Weekend schedule.

RESPONSIBILITIES
  • Flexible and adaptable to rotating shifts
  • Perform constant monitoring and maintenance on all systems, execute nightly processing,
  • Back-up data, and Initial Program Load (IPL) maintenance
  • Assist service desk, service delivery and end user support teams when possible
  • Updating a copy of the runbook to confirm the monitoring for their shift

QUALIFICATIONS
  • 1+ years of NOC experience (multiple shifts)
  • 1+ years of desktop support/level I - II deskside support
  • College Degree in IT or other stem related coursework preferred
  • Computer Operations experience in a NOC preferred
  • Experience assisting and escalating network issues and user issues
  • Experience with the consistent and repetition of responsibilities involved in monitoring & operations
  • Experience with major outage management
  • Written and oral communication skills required
  • SAP experience is a plus
  • AS400 Operations and JD Edwards experience a plus

HOURS – The Operations team provides 24/7 support to their nationwide customers.

SHIFT – Current support is needed to cover days with flexibility to cover nights or weekends and different shifts.

TEAM - The Operations team currently consists of three (5) Operators/Level Helpdesk Analysts, and a Network Manager.

EDUCATION - A degree is not required but, is a plus

Vacancy expired!


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