08 Apr
Change Manager
Vacancy expired!
- You will be experienced with core Change Management principles, tools, and methodologies
- Focused on the ongoing stability, improvement, and enhancement of Change Management, whilst achieving minimal impact to the production environment and Line of Business
- Within this role, you will be expected to take a highly structured approach to the impact of Change initiatives, conducting thorough methodical investigations into the impact of Change, the assessment of the magnitude of Change and Change Readiness
- You will also be expected to create and deliver a communications strategy to inform of impending changes and their subsequent likely consequences
- Just as important as your technical experience will be your ability to connect and work with people
- A positive team atmosphere is very important to us so we are looking for people who can collaborate well
- The role involves interaction with global Technical teams across the company, so we are looking for excellent relationship building and communication skills
- Reviewing Requests for Change (RFCs), impact analysis, readiness, risk, and consequence assessment
- Creating Change documentation for review, ensuring change details are understood
- Requesting a more in-depth review of upcoming changes, as required
- Communication of upcoming changes throughout the GIS organization
- Periodic review of changes implemented in the previous period
- Periodic review of failed changes - backed out/not implemented/successful with issues
- Periodic review of incidents that occurred because of change
- Participating in continuous improvement initiatives to the change management process
- ITIL v3/v4 Foundation certified
- Strong experience of ITSM tools (Remedy)
- Experience of Change Management Governance - running/attending Change Advisory Board meetings
- Demonstrable understanding of Service Management methodologies and best practice
- Strong understanding of other of the ITIL Service functions - incident and problem management
- Strong reporting skills
- Ability to produce analytical and performance reporting for management consumption (Remedy/eSmart)
- Ability to perform Thematic Analysis
- Strong trend analytical skills
- Highly proficient/expert skills in Microsoft Excel
- SharePoint/JIRA skills preferable
- Automation and scripting skills (nice to have)
- Demonstration of a professional, team-oriented approach, coupled with strong self-motivation and personal initiative
- Be flexible, responsive, enthusiastic, have the ability to work alone, and as part of a team, and foster positive relationships
- Able to work as a W2 employee of Genesis10 (no Corp-to-Corp)
Vacancy expired!