08 Apr
Project Manager II
Washington, Bellevue , 98006 Bellevue USA

Title: Project ManagerLocation: Bellevue, WA (Remote until COVID)Duration: 8+ Months Job Description:We are seeking a driven and experienced Project Manager to support Digital Customer Experience initiatives with extensive knowledge in user experience project management. The ideal candidate plans, defines and manages CX deliverables, prioritization and tools for the Digital CX and Strategy group by identifying process gaps, reducing cross-functional friction and establishing design quality assurance and design operations. What you’ll do:
  • Works with research, data analysis and provides strategic thinking and understanding of long term digital CX roadmap.
  • Define, document, and implement end-to-end repeatable processes that help the Experience Design and Research team plan, manage, and deliver parallel projects.
  • Establish workflow process and drive hand-off and approval process.
  • Communicate complex topics with clarity by using on your ability to inspire and persuade others
  • Oversee statinitiative health, escalation/risk, and performance reporting for marketing campaigns, including working with external partners and internal tools.
  • Provide scheduled and adhoc status reports to cross-functional leadership teams.
  • Monitor schedules daily to ensure that workstreams across several projects are staying on track.
  • Collaborates with internal and external partners and stakeholders, to ensure transparency and enterprise visibility of the teams’ progress, results and impact.
  • Direct and delegate to both agencies and internal individual contributors.
  • Passion for continuous improvement, this role is accountable and responsible for experience foundation initiatives from strategy through iterative delivery.

What you’ll bring:• 3+ years of UX project management experience across digital ecosystems, including but not limited eComm, Apps, Web and Design language systems.• Excellent project management skills, with a demonstrated track record of handling highly complex and multi-faceted projects.• Experience with communication, workflow and creative asset management systems – such as Workfront, Zeplin, AEM, Sketch, Figma, and Slack.• Strong written and oral communication and presentations skills including being comfortable developing and presenting materials to stakeholders – including Director and VP-level senior leadership.• A proven track record of partnering across a wide array of internal business groups, external marketing agencies, executive stakeholders, and execution partners.• Strong capacity for leading change, dealing with ambiguity, and proactively recommending creative solutions versus waiting for direction from others.• Highly organized with strong writing, influencing skills, and impeccable attention to detail

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