08 Apr
Technical Help Desk 1
Arizona, Tempe , 85281 Tempe USA

job summary:Provides IT support to end users on a variety of issues. Identifies, researches, and resolves technical problems on a limited basis. Responds to telephone calls, email and personnel requests for technical support. Documents, tracks and monitors the problem to ensure a timely resolution. Handles computer equipment through all stages of its lifecycle.Essential Functions:- Develops understanding of the business and can relate problems to business impacts.- Understands how to triage and prioritize issues and will escalate problems to management.- Maintains working knowledge of supported systems and continually strives to enhance knowledge through ongoing training, reading, and participating in projects and improvement initiatives.- Responds to alerts or emergency issues within 15 minutes during normal business hours and when on-call.- Processes and handles requests and orders for computer equipment throughout the lifecycle of the equipment.- Performs other duties as assigned.Additional Responsibilities:Candidate Education:- Required A High School or GED- Preferred An Associate's Degree in a related field or graduate from a technical school in information systems or information technology or related field.- Preferred A Bachelor's Degree in a related field will be considered in lieu of work experienceCandidate Experience:- Required 1+ year of experience in an IT Service Desk level 1 role (in a Windows network environment), maintaining and diagnosing client workstations, services, applications, and printers.- Required Other Experience in no less than two of the following is required: -Windows OS -Basic Windows networks -Basic Exchange server -Citrix -Working in a Help Desk Environment -Microsoft Office Suite location: Tempe, Arizonajob type: Contractsalary: $18 - 19 per hourwork hours: 8am to 5pmeducation: High School responsibilities:Candidate Skills:- Intermediate Demonstrated interpersonal/verbal communication skills- Intermediate Demonstrated written communication skills- Intermediate Other Manage basic IT process documentation. Must be able to document work and/or incidents using standard formats. Documentation must be grammatically correct, factually accurate, and appropriate to the target audience.- Intermediate Other Provide Service Desk phone and email support as required. Resolve issues by phone or email if possible. Record all Service Desk incidents/requests in the ITSM tracking system.- Intermediate Other Must be able to communicate technical information to management for review and approval both verbally and in writing.- Intermediate Other Must be able to follow written and verbal instructions and adhere to policies and standards.- Intermediate Other Install, maintain, and configure desktop and laptop computer hardware, software, and peripherals, including researching vendor documentation to resolve problemsLicenses and Certifications:A license in one of the following is required:- Preferred Other At least one of the following certifications is preferred - more than one certification or advanced certifications are a plus: -A+ -Network + -Citrix CCA -MCSA 2000 or 2003 -CCNA or CCDA -Basic Unix Administration -CompTIATechnical Skills:- Required Intermediate Microsoft Word- Required Intermediate Microsoft Excel- Preferred Intermediate Microsoft Outlook qualifications:

  • Experience level: Entry Level
  • Minimum 1 year of experience
  • Education: High School
  • Helpdesk
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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