08 Apr
Instructional Designer
Texas, Plano , 75023 Plano USA

Job Description:
  • Will be supporting instructor-led training for Service Operations teams (may include Customer Service, Collections, Loyalty, ICU, Administration, Compliance, etc.).

Under the direction of the Senior Instructional Designer:
  • Update Simulation Tool using Articulate Storyline 360.
  • Develop and maintain training curriculum for assigned lines of business or functions.
  • Includes curriculum aimed at on-boarding, reinforcing, remediating, and advancing performance and knowledge as well as introducing change.
  • Development of measurement tools and strategies to assess the effectiveness of training.
  • Utilization of training technology to drive the efficiency of training solutions.
  • Participation as project team member on business initiatives to understand and develop training based on skill and knowledge needs.
  • Management of the impact of change on the training curriculum.

Essential Job Functions or Accountabilities: % of Time Spent
  • Strong skills in the use of Articulate Storyline (60%)
  • Curriculum Assessment, Design, Development and Maintenance (20%)
  • Project Management (10%)
  • Other Duties as Assigned (10%)

Nature or Purpose of Contact with Others (not including direct or indirect reports or supervisor):
  • This position requires strong assessment skills to understand organizational needs, gather requirements, and deliver solutions to support learning and performance needs of Service Operations.
  • This position interacts with team members of all levels of the Service Operations organization, including suppliers and corporate partners.

Team Activity:
  • This position also works as a partner with members of the delivery team to ensure effective delivery of training programs as well as manage change control for training materials.

Project Management:
  • This position participates on business projects and supports the Senior Instructional Designer in large scale assessment, design, and development of training courseware designed to onboard, reinforce, remediate, introduce change, and advance performance of Service Operations team members.
  • This position may manage smaller scale instructional design projects.

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