08 Apr
Help Desk
Vacancy expired!
Our client is seeking a Help Desk professional that serves as a primary resource for enterprise monitoring, incident management and computer operations responsible for systems that run critical applications, systems, networks, and infrastructure at multiple sites. Tasks
- Executes programs and jobs on the mainframe computers utilizing an operator display terminal.
- Controls production utilizing Automated Scheduling Systems to ensure that jobs are completed in the time required by the customers.
- Responsible for tape library functions including pulling and hanging tapes for production, test batch processing, managing off-site storage and logging user input tapes as needed.
- Prepares and submits status reports detailing system operations.
- Reads, comprehends, and complies with email messages in timely basis.
- Uses communications tools appropriately to receive and disburse information.
- Answers and makes phone calls as necessary.
- Communicates statuses using tools such as trouble tickets, status boards, broadcast messages and status reports.
- Reviews the Change Management Forward Schedule of Change and updates Requests for Changes (RFC’s) as needed, when requested by the change builders.
- Work cooperatively with others in a team environment to meet the expected levels of customer service.
- Ability to understand and follow detailed written and oral instructions.
- Ability to explain instructions and guidelines to others effectively
- Ability to communicate effectively.
- Knowledge of data communication networks
- Knowledge of the methods and techniques used to operate mainframe computer systems and peripheral equipment.
- Ability to identify and resolve problems associated with operating system malfunctions
- Ability to determine work priorities.
- Ability to perform the most complex information technology technician assignments
- Ability to work under stressful conditions.
- Ability to use Microsoft office products.
- Experience with computer room environmental and/or Help Desk
- Ability to operate information systems input devices.
- Ability to conduct training and informational systems.
- Ability to key in coded information and instructions.
- Experience working in an Enterprise Monitoring Environment
Vacancy expired!