Automotive Service Advisor

Automotive Service Advisor Responsibilities:

· Responsible for the entire customer service experience from the service drive until vehicle is turned back over to the customer

· Schedule appointments and generate estimates with owner

· Effectively communicate to the customer the timeline of repair and maintenance

· Follow up with progress calls and/or emails to customers regarding any changes in the estimate or pick up time

- MUST CONTACT CUSTOMER PRIOR TO ANY PART BEING INSTALLED FOR APPROVAL.

· Establish and maintain strong positive working relationships and loyalty with customers to encourage repeat and referral business allowing for long-term clientele

Automotive Service Advisor Qualifications:

· At least six months to one year automotive industry or related experience and/or training

knowledge of vehicle software and industry language

· Customer service skills

· Ability to be analytical and multi-task

· Ability to work with little supervision

· Self-motivated enthusiastic presence in a team environment