09 Apr
CISCO Umbrella system
Vacancy expired!
- Learn the ins and outs of supporting the Umbrella platform running 24x7.
- Respond to user support requests, diagnose and provide solutions to technical issues.
- Research issues while maintaining communication with end-users.
- Solve problems accurately and find alternative solutions to resolve obstacles.
- Develop playbooks to optimize the Umbrella SaaS platform.
- Create and maintain Umbrella configuration following best practice as advised by vendor, Cisco.
- Write custom scripts to automate processes as needed.
- Remain organized, be detail-oriented and meet deadlines.
- Collaborate with project team members to meet timelines and goals.
- Contribute to project documentation and diagrams including quality assurance and ticket and bug management.
- Perform knowledge transfer to team members within the project section.
- Deliver presentations and provide progress updates to managers and staff.
- Prioritize and work responsibly with or without direct supervision.
- Review daily Umbrella reports and resolve any issues to increase security posture.
- TCP/IP networking.
- Firewalls.
- Network support.
- VPN connectivity.
- Routers.
- Wireless Internet Access
- DNS Security in an organization with over 5000 users.
- Planning, designing, implementing, optimizing, and operating networksecurity solutions.
- Cloud Security support.
- Troubleshooting and resolving complex technical problems.
- Endpoint Security and Advance Threat Protection.
Vacancy expired!