Workday Application Engineer - remote until cleared to return

Enterprise Application Engineer The Workday Enterprise Application Engineer will be responsible for supporting the HR, IT and other business users that use the Workday application and its data on a daily basis. Should be able to analyze data, business workflows, and business processes, to understand, investigate and resolve issues with Workday application, or fulfill end users' requests. Will need to work closely with Technical, Operations and Business (HR) teams to ensure successful maintenance and round-the-clock availability of Workday application as well as user education, training, and follow-up.Job Knowledge and Functional Responsibilities: Accountable for the availability and accessibility of the Workday application, the underlying data and other ancillary / dependent systems, as per the organizational and business requirements and demands. Effectively articulate, document and communicate events, incidents, operational issues and their risks to the IT and Business stakeholders as well as senior leadership team members. Be accountable for their timely escalation, resolution and closure. Own the execution of Business Continuity and Disaster Recovery plans for the Workday application and report findings. Act as the technical liaison between operations teams, software engineers, project managers and consumers of Workday application, providing critical operational insight to upcoming implementations and strategies, including validation of ongoing or upcoming solutions, monitoring, documentation and their supportability. Participate in the user acceptance testing of scheduled changes and projects to ensure smooth releases Produce and analyze ITSM reports, identify improvement opportunities and influence their successful implementation. Identify trends, prioritize root cause analyses queues, finalize preventive actions and work with the delivery teams to prioritize development effort for periodic releases. Recognize process improvement opportunities and deliver them with automation.Qualifications: BS degree in Information Systems, Computer Science, Computer Engineering or equivalent. 5+ years of solid, diverse relevant work experience in Application Support 5+ years of supporting HR systems (Workday) is a must-have Excellent communication and documentation skillsMust be familiar with ITIL and ITSM support processes and terminology