Customer Relations Specialist - Natick

If you are an energetic administrative assistant, you have a great opportunity to join a successful and growing company!

We offer an exciting, supportive, friendly work environment, flexible hours and competitive wages!

We are currently looking for a Full Time Customer Relations Specialist in our beautiful Natick location.

Hours: Varying Schedule

40 hours per week (full time)

Mon Sun: 9:30 a.m. 9:00 p.m.

WEEKENDS AND NIGHTS A MUST

Description: Completes various office support functions in the day to day retail store operations.

Responsibilities:

Accounting functions

-Receives all cash, checks and/or bankcard charges for initial deposits, subsequent payments or CODs for sales orders written in a specific store

-Inputs accurate data in various computer screens to indicate their receipt and appropriate allocation

-Successfully operates and balances various authorization machines such as those used for bankcard approval, check approval and/or finance company approvals

-Balances individual drawer representing the day's transactions at the end of the shift

Customer Interactions functions

-Converts RES into sales orders in SOM, editing sales consultant's work, as needed

-Gives customers receipts and explains company policies

-Assists customers in the completion of the finance application

-Explains finance insurance to customer

-Assist customers in simple questions regarding the arrival of their furniture, deliveries

-Assists Delivery department by:

-Calling customers and scheduling deliveries found by working filled SOR reports

-Calling customers two days prior to delivery to confirm delivery times, addresses and CODs by working with TDM

Clerical functions

-Promptly answers all incoming calls and directs to the appropriate personnel

-Types letters and memos for managers as time permits

-Assists in the running of reports as designated by Office Supervisor or Lead A/R

-Understands the operation of copy and fax machines and assists others in doing so

-Filing of applications, memos, forms, etc, as necessary

-Performs all duties in a safe manner and maintains a neat work area free from potential hazards at all times

-Maintains a professional and courteous manner with all employees, visitors and/or customers

-Adheres to all company policies and procedures

-Operates all company equipment in a safe and proper manner

-All other duties as assigned

Requirements:

High School diploma

Comfort with computers and data entry

Ability to professionally interact with the public

Attention to detail and accuracy

To keep our employees and customers as safe as possible, we require everyone entering the facility to wear mask. We have installed clear plastic barriers in front of our customer service area and supply masks and hand sanitizer.