Customer Support Technician
Vacancy expired!
Customer Support Technician
Responsibilities
70% – Directly responding to client support request via phone, chat, and email.
30% – Review new software releases and provide feedback to Development and Quality Assurance.
Verify releases using multiple platforms, log any defects found, and answer questions from developers and QA as needed.
Requirements
1 year of customer support experience.
Excellent writing and verbal communication skills.
High School Diploma/GED.
Preferred
Experience providing technical support via phone, chat, and email.
Working knowledge of MS Office Suite including Excel, Word, and Outlook.
Basic working knowledge of different operating systems including Windows, macOS, iOS/iPadOS, and Chrome OS.
Software testing experience.
Basic SQL knowledge.
Experience working with CSV files.
This is a 6-month Contract-to-Hire opportunity with our Lawrence, KS client. 100% Paid employee medical/Dental Benefits, Paid time off, Paid Holidays, and 401(k) (with immediately-vested company match) available with TriCom during the contract period. H1-B Visa sponsorship is not available for this position. No third-parties, please.
Vacancy expired!