10 Apr
Technical Support - Retail POS, Windows 10, Mac OSX, Networking
California, Manhattanbeach , 90266 Manhattanbeach USA

Vacancy expired!

Job Description: Provide excellent corporate and global technical support for major retailer, primarily via phone and Service Now portal. Work includes weekends and after-hours on a rotating schedule.

  • Respond to telephone, email and Service Now requests
  • Create and track incidents and requests to ensure timely resolution
  • Escalate issues to the appropriate group when needed
  • Support Aptos retail POS system.
  • Install, configure and troubleshoot hardware and software on all company end-points.
  • Document procedures in order to use them in our knowledgebase
  • Own issues until completionRequired Skills: APTOS RETAIL POS, WINDOWS 10, MAC OSX, NETWORKING. Don't hesitate! Submit your resume today. SMCI is an EEO employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, national origin, disability, age, genetic information, marital status, military, and veteran status. Members of minority groups, Vietnam Era Veterans and individuals with mental or physical disabilities are encouraged to contact us regarding employment opportunities. In addition, in order to support the provision of business to minority-owned and Women-owned businesses (MWBE), such MWBE are encouraged to contact us regarding subcontracting business opportunities with our firm. (No third parties, please)(H1 sponsorship currently unavailable)(Local candidates only, please)

    Vacancy expired!


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