Service Desk Technician

Description:Taking inbound calls from doctors, admins, contractors overseas & other Kaiser employees to serving as the first line of defense assisting with issues. If something is impacting patient care that needs to be restored ASAP, another team is engaged that handles those urgent issues.Skills:Customer service, Help desk, Service desk, call center, Phone support, Troubleshooting, comptia a+Top Skills Details:Customer service (tone & being polite) - retail/server experience is great Resourceful (checking knowledge base if they're stumped) Call Center experience (IT call center preferred)Additional Skills & Qualifications:Description: o Provides Level 1 and Level 2 support. o Helpdesk needs include phone support, handling minor triage issues with basic troubleshooting and escalating all other issues to Level 2 and 3 support. o Responsibilities include maintaining, developing and supporting personal computers, servers, local and wide area network, software, and data communications technologies throughout the Firm, to maximize Firm-wide productivity and minimize system downtime. o Assists with Helpdesk duties and installs hardware and software. Job Details: o Located in Atlanta in the Pershing Point building and these assignments will be for 1 year+ o 1 year technical experience is not required; However, 1+ year customer service plus 1 year of technical training/education or equivalent is requiredExperience Level:Expert LevelAbout TEKsystems:We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.