HVAC Dispatcher/CSR

Job Description:

Maintain the Service Technicians daily schedules and dispatch the technicians

Daily Jobs: Answer incoming customer calls. Schedule and coordinate dispatch for all service calls a Dispatch Service Technicians to first call, and following calls Communicate with Service Technicians after completion of each call Update customer database Respond to all emails/texts/voicemails left overnight. Maintain the dispatch board Schedule jobs 2 — 4 days out Contact customers with as parts are received for scheduling. Update customer files as information is received Maintain customer history files in database

Required Qualifications:

1. Dispatch experience required.

2. Customer service experience required.

3. Knowledge of HVAC industry is preferred

4. Advanced customer service skills

5. Ability to multi-task

6. Organized

7. Geographical knowledge of service area or map reading skills

8. Computer skills

9. High school diploma or general education degree (GED)

Benefits:

1. Health Insurance

2. Paid Sick Leave

3. Paid Vacation leave

4. Paid Holidays

Please email your resume. In the email, please include a brief description of yourself and your work history. Please tell us why you would be qualified for the job.