Support Center Analyst I

Location: Brookhaven, GA Description: Our client is currently seeking a Support Center Analyst I Qualifications & Requirements:• A minimum of 1 year prior Support Center experience.• HDI Support Center Analyst Certification preferred. Must be willing to achieve certification within first year of employment.MetricsListed below are the key metrics that will be used to measure success of this role:• Customer Satisfaction• Tickets Created• Availability / Time Management• Calls and Emails Handled• Ticket Closures / EscalationsContact: This job and many more are available through The Judge Group. Find us on the web at www.judge.com