Technical Writer

JOB Description

• Background in supporting ITIL process buildouts. ITIL Foundations v3 certification preferred
• Knowledge and experience managing and preparing materials to support organizational change management
• Policy and procedural, technical writing is strongly preferred.
• Bachelor's degree in Business Information Systems, Computer Science, Business Administration, or related field; M.B.A. with business communication skills preferred
• 6-8 years of IT experience a broad range of technical domain knowledge preferred
• Strong understanding of different process styles and involvement in multiple process improvement projects
• Direct experience as a process owner and/or manager in different IT methodologies (SDLC, waterfall, agile, ITSM, DevOps)
• Experience with communication delivery channels, collaboration toots, web content management, and UX design is preferred.
• Familiar with organizational change management and user adoption methods
• Experience with business process modeling and analysis tools and understanding of other related technologies