12 Apr
Tennessee,
Memphis
, 37501
Memphis
USA
Vacancy expired!
Primary Location: 4070 Willow Lake Blvd, Memphis, TN, USADivision: Cox AutomotiveJob Level: Individual ContributorTravel: NoSchedule: Full-timeShift: Day JobRequisition Number: 202101316 This is a crucial role in configuring, setting up, supporting, and connecting our dealer clients (as well as internal clients) to vAutos Stockwave software product. The main activity of this position is conducting 1on1 and/or group configuration web meetings with clients using web meeting software then scheduling them for additional engagements with the vAuto Acquisition Pro team. Excellent communication skills, flexibility, and the knack to pivot and support change frequently are imperative to be successful in this role. - Setup and configure clients computers to run optimally with the vAuto Stockwave product offering via web conferencing software.
- Configure vAuto Stockwaves layouts and dashboards via established best practices.
- Schedule additional engagement meetings with the Performance Consultant team and Configuration team.
- Configure new users and provide re trainings for existing users using web conferencing software.
- Maintain a high level of energy and enthusiasm to keep clients engaged during calls that range from half an hour to 2 hours.
- The ability to deliver a high level of activity repeatedly -need to be comfortable with doing repetitive work over and over.
- Ensure clients are engaged/present during training sessions. If not, need to be able to take control of the audience with professionalism and re-engage.
- Identify risk/problem accounts and take appropriate escalation steps.
- Plan, manage, and update all activities on a daily basis via Outlook and CRM (Salesforce).
- Become a knowledge expert on the vAuto Wholesale software suite & gain extended knowledge through individual development, product enhancements, & developments
- Be aware and strive to become knowledgeable on partner companies and other business unit product offerings to provide a low-effort experience to all clients.
- Accurately input and maintain client activity data into internal CRM tool (Sales Force). This includes being able to accurately update account info after configuration is conducted which triggers billing.
- Provide customer and technical support when needed during training webinars.
- Updating and adding user roles using admin tools.
- Updating and adding vehicle history reporting credentials for rooftops using admin tools.
- Accept and manage projects/directives with minimal supervision.
Qualifications: - Bachelors degree in related discipline OR an equivalent combination of education and work-related experience.
- Generally, less than 2 years of experience in related field.
- Past experience in similar roles/environment.
- Experience using Salesforce.com or similar CRM software.
- Excellent telephone, verbal, analytical, problem, and communication skills
- Keen attention to detail.
- Strong organization skills with the ability to prioritize, execute, and deliver on time.
- Experience in delivering presentations/speeches to individuals and larger audiences.
- Must be computer literate (Microsoft Office).
- Familiar with updating browser settings and installing/removing programs.
- Automotive experience/background a plus.
- Comfortable using web and audio-conferencing tools.
Who We Are About Cox Automotive Theres nothing ordinary about Cox Automotive. We are people of every background driven by our passion for mobility, innovation, client success and community outreach. We make buying, selling and owning (or simply using) cars easier for everyone. Touching more than 40,000 clients across five continents, we bring together the best brands and the best teams to propel the automotive industry forward. Some of those team members work for our iconic consumer brands like Autotrader and Kelley Blue Book, while others are creating the future of automotive at industry-facing brands like Dealer.com, Manheim and vAuto. About Cox We are the Cox family of businesses. Weve been making our mark since 1898 by building and evolving world-class businesses, staying true to our values, and encouraging top talent to always look for growth and impact while building a career with us. Our primary divisions - Cox Communications and Cox Automotive - are driving a new wave of innovation, powering smart cities with powerhouse broadband communications and pioneering greener, more progressive transportation alternatives for individuals and fleet operators. Were also expanding into new spaces like cleantech and healthcare to rev up our momentum toward building a better future for the next generation. Were looking for the talent today who will be our leaders tomorrow. Sound intriguing? Learn more about where we are today, where we hope youll be going with us, and the common purpose that unites us at coxenterprises.com. Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individuals age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.
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