12 Apr
Helpdesk Support Technician
Michigan, Bloomfield , 48301 Bloomfield USA

Vacancy expired!

Description:Our client is are looking for 5 people to join their Service Desk to pick up excess volume. They are moving away from a managed services provider handling a lot of their over flow support so they need to ramp up their desk to sustain ticket volumes as well as put processes in to place for easier to handle issues such as password resets, email assignments, and other escalation tickets.Skills:Help desk, Active directory, Troubleshooting, Windows 10Top Skills Details:1) 1+ years of experience providing over the phone helpdesk support 2) Windows/Microsoft experience - all windows shop so need to have experience with Windows 7/10, Active Directory, basic troubleshooting, Microsoft Teams, and Office 365 support 3) Ticketing system - Freshworks, but any ticketing experience is a must - techs will need to take, resolve, and escalating/assign tickets to other groups.Additional Skills & Qualifications:Must have good soft skills, be willing to handle alot of escalation calls, and work on site in Bloomfield Hills.Experience Level:Entry LevelAbout TEKsystems:We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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