12 Apr
Enrollment Representative
Vacancy expired!
We have an exciting opportunity for a Enrollment Representative with our industry-leading client in Dubuque, IA. We will accept corp to corp or w2 contractors. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.
Responsibilities:- Consult with customers on health-related products and services to provide the best solutions for their health and financial well-being
- Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments
- Identify additional needs customers may have and help them to upgrade products or services
- Refer unresolved customer grievances to designated departments for further investigation
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
- Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills
- Ability to work independently and manage one's time
- Ability to accurately document and record customer/client information
- Previous experience with computer applications, such as MS Outlook or data entry software
- Education/Experience: High school diploma or GED preferred.
- 2 to 4 years of customer service-related experience required.
Vacancy expired!