12 Apr
Desktop Support
Wisconsin, Milwaukee , 53207 Milwaukee USA

Vacancy expired!

Title: Desktop Support Mandatory skills:Desktop Support,Enterprise Support Center, IT support, networking,laptop systems, desktop printer support, PDA, Black Berries, wireless devices, peripheral,LAN connectivity issues, WAN connectivity issues,VOIP, cellular telephones, radio communications system,cloud, on premise line, business applications,help desk system, help desk tickets, helpdesk,computer aided dispatch system, CAD, records management system, RMS Description: Desktop Support ContractorProvides expert level technical assistance in support and preparation of desktop supported applications and hardware. Requires extensive knowledge of and experience with desktop technology including, but not limited to, desktop operating systems, desktop applications, desktop hardware, laptop systems, desktop printer support, iPhones, other supported wireless devices and peripherals. This role receives support issues via phone, email and a ticketing system and is responsible for assisting the end user or escalating the issue to the networking team. Has 4-7 years of experience in Desktop Support. Familiar with standard concepts, practices, and procedures. Relies on limited experience and judgement to plan and accomplish goals. A certain degree of creativity and latitude is required.Duties and responsibilities1. Provide end user support to Milwaukee Mitchell Airport Administration staff.2. Manages airport administration desktop, laptop and tablets including the in-vehicle equipment.4. Manage help desk system (monitor for and respond to help desk tickets as they are submitted by end users.)5. Troubleshooting LAN / WAN connectivity issues.6. Support and administration of VOIP and cellular telephones.8. Support of cloud based and on-premise line of business applications.9. Develop training material and conduct end user training.10. Hardware and software asset management.11. Performs other duties as required or assigned.Qualification RatingMust HaveInformation TechnologyFull-time experience in an IT support related field5 yearsKnowledge of and familiarity with identifying and troubleshooting network related issues2 yearsKnowledge of and familiarity with supporting computers running Microsoft Windows in an Active Directory domin environment5 yearsQualifications1. At least five (5) years of full-time experience in an IT support related field.2. Preference will be given to candidates with prior military or public safety experience.3. Valid client driver’s license.4. Knowledge of and familiarity with supporting computers running Microsoft Windows in an Active Directory domain environment.5. Knowledge of and familiarity with identifying and troubleshooting network related issues.6. Willingness and ability to learn new technologies and take on additional responsibilities as required by the position. VIVA USA is an equal opportunity employer and is committed to maintaining a professional working environment that is free from discrimination and unlawful harassment. The Management, contractors, and staff of VIVA USA shall respect others without regard to race, sex, religion, age, color, creed, national or ethnic origin, physical, mental or sensory disability, marital status, sexual orientation, or status as a Vietnam-era, recently separated veteran, Active war time or campaign badge veteran, Armed forces service medal veteran, or disabled veteran. Please contact us at for any complaints, comments and suggestions. Contact Details : VIVA USA INC.3601 Algonquin Road, Suite 425Rolling Meadows, IL 60008| http://www.viva-it.com

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