13 Apr
Network Engineer Manager
Vacancy expired!
Description SAIC is searching for an energetic motivated
Network Engineer Manager to manage day-to-day operations of a NOC within the SAIC managed services organization located in Huntsville, AL. Position Summary: This person will directly manage a geographically diverse team of varying expertise in monitoring, triage, and remediation as well as network engineering in a government environment. Working with the managed services NOC leadership team, the manager will work on continuous improvement of the services and team knowledge. This leader will maintain technical expertise areas of network and monitoring technologies to enhance capabilities of the NOC. Responsibilities:- Directly manages individual contributors to the NOC
- Provide management support for 24x7 team
- Ensure staff is scheduled for proper coverage
- Provides feedback and sets goals for the individuals and team to better serve the customer needs and requirements
- Promotes growth and encourages teamwork within the NOC and with other teams
- Provides direction to employees according to established policies and management guidance
- Administers customer processes that directly affect subordinate employees
- Recommends changes to team structure or improvement of services
- Attends meetings with program team and/or government customer as face of SAIC and the NOC services
- Bachelors and 9 years or more experience; OR Masters and 7 years or more experience; OR High School diploma and 13 years or more of equivalent IT experience in a networking or network operations center leadership role (evaluated on a case-by-case basis);
- 5 years' or more experience in a customer facing environment
- Must be a US Citizen and have the ability to obtain the interim Secret Security clearance to begin working on the contract. Must be able to obtain the full Secret Security clearance. SAIC will assist with the process of obtaining the interim Secret clearance for the qualified candidate.
- DOD 8570 IAT II or III certification required prior to start date. Must have any one of the following certification:
- IAT II - (CCNA Security, CySA+, GICSP, GSEC, Security+ CE, CND, SSCP)
- IAT III - (CISSP, CISA, CASP+CE, CCNP Security, GCED, or GCIH)
- ITIL v3 or ITIL 4 Foundations certification within 30-60 days from start date
- Understanding of ITIL v3 or ITIL 4:
- Incident Management
- Problem Management
- Experience with networking technologies and equipment
- Experience in network operations and IT infrastructure functions
- Experience with ITMS suite (ServiceNow, Remedy) and IT infrastructure monitoring systems
- Knowledgebase (Process) creation understanding
- Strong follow-through and initiative to stay with issues until resolved
- Ability to delegate tasks and track assigned work for completion
- Comfortable working in a fast paced environment
- Well organized team player
- Excellent written and oral communication skills
- Ability to travel although not a full time travel position
- Advanced ITIL certifications a plus
- CCNA/CCNP desired but not required
Vacancy expired!