13 Apr
Senior Desktop Support Engineer - Windows + PowerShell
Vacancy expired!
- Identify persistent problems and recurring failures in the environment and drive them to resolution by working with the appropriate IT teams and product owners.
- Test and implement tools to efficiently deploy and support technology for our end users.
- Self-prioritize ongoing tasks and proactively communicate roadblocks (external dependencies, approvals, scope creep, etc.) to the End User Experience, Senior Manager.
- Responsible for creating process and knowledge documentation for the internal Service Desk and Operations teams as well as end user guides.
- Minimum of 5 years of relevant IT support experience as a desktop engineer or systems administrator in a fast paced environment. Important to make decisions quickly without a lot of direction, critical thinking is important!
- Very familiar with mobile device management solutions (Jamf Pro/Intune/AirWatch)
- Strong in shell scripting solutions such as PowerShell or Bash
- Familiar with Microsoft SCCM, Active Directory, Windows
- Experience with Mac is a plus
- A strong sense of customer service and attention to detail – provide white glove service.
- Must enjoy problem solving and be comfortable working in an ever changing environment.
- Bonus points! ServiceNow, Agile, ITIL framework
Vacancy expired!