13 Apr
Customer Relationship Specialist
Hawaii, Hawaii , 96801 Hawaii USA

Vacancy expired!

TEKsystems in Hawaii is looking for a Customer Service Relationship to support one of the leading production company here! Please apply to posting if you are interested and one of our recruiter will reach out to you. Must be in Hawaii for this position. Description:

  • Understand and utilize contract documentation and take part in process for implementing new client contracts
  • Work to ensure 100% customer satisfaction with all aspects of the comany program.
  • Analyze, troubleshoot, and resolve device communication, service and supply issues.
  • Ensure meter reads are reported for all devices and billing is submitted by required due date.
  • Work as a liaison between customer, sales, billing, coordinators, service/help desk to ensure smooth operation of all facets of the program.
  • Facilitate remote meetings with clients regularly to gauge satisfaction and maintain accurate account information.
  • Understand and follow all current processes, and maintain awareness of process changes on SharePoint site.
  • Ability to work independently and develop individual time management system and workflows to complete regularly required tasks and special projects.
  • Generate client-facing operational reports.
  • Performs all tasks and duties consistent with best practices, high standards, and diligent work habits.
  • Must be able to problem-solve.
  • Take responsibility for customer satisfaction using conflict resolution skills, problem-solving skills, professional communication skills, expectation setting and similar skills.
  • Communicate clearly, responding in an effective and timely manner and ensuring that internal and external customer expectations are met or exceeded.
  • Contribute significantly to the work environment by participating as an effective member of the team.
Qualifications:
  • Ability to show knowledge and use of interpersonal skill behaviors including empathy, balancing client vs company needs, conflict resolution skills, problem-solving skills, professional communication skills, able to succeed in a changing environment, and expectation setting.
  • Ability to demonstrate effective team participation skills.
  • Demonstrate ability to perform problem analysis.
  • Demonstrates ability to work independently and take initiative as required.
  • Demonstrate ability to navigate and utilize Microsoft Office Suite with basic/intermediate knowledge of Excel.
  • Able to show competent professional written and verbal communication skills.
  • Demonstrate ability to interact with various levels of customer and internal management personnel.
  • Demonstrate ability to handle and prioritize multiple tasks.
About TEKsystems:We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Vacancy expired!


Related jobs

Report job