13 Apr
Senior Technical Customer Support Manager
Vacancy expired!
- Bachelor's degree or equivalent in a life science, engineering or other related technical field.
- Master’s degree strongly preferred.
- 5+ years supervisory/management experience preferred. Total of 12+ years’ experience working in technical support/service, or equivalent combination of education and experience.
- Supervisory/management experience in life science and/or clinical diagnostics preferred
- Strong customer service, negotiation, conflict resolution, leadership, project management, organizational, time management, Excel, Word, PowerPoint, and verbal and written communication skills.
- Experience in a Product Support/Service environment, planning for normal operations and contingencies.
- Advanced knowledge of service and support organization structure and design to structure support/service teams and individuals.
- Advanced knowledge of organization tasks and responsibilities, combined with interviewing skills, to select and acquire people capable of achieving department objectives.
- Advanced knowledge of performance measurement systems, such as accounting and finance, to manage department resources within a budget.
Vacancy expired!