13 Apr
Aveda Institute Front Desk
Vacancy expired!
Job Description
Ensuring our guests’ salon and spa experience is above and beyond from beginning to end every time.Do you have an eye for exceptional service? Do you hold yourself and others to a higher standard? At Douglas J, we train our teams to service our guests’ every need and expertly deliver on the Aveda experience.
About The Position:We’re looking for a day maker; somebody who appreciates the value of going above and beyond and encourages and motivates their team-mates to do the same. At the Aveda Institute, you’ll have the opportunity to work with students and staff on serving our communities and delivering an extraordinary guest experience. As a Guest Services Key Holder you will:
- Schedule and accommodate reservations for guests
- Check guests in and out services
- Communicate any technician time issues with staff in order to accommodate guest
- Ensure all guest’s needs are met during visit including challenge resolution
- Responsible for payment transactions, including returns, exchanges, and maintaining a balanced cash drawer
- Perform Aveda Rituals of Renewal, including hand/arm massages, chair massages, and make-up touch ups
- Provide up-to-date, extensive retail knowledge
- Maintain necessary continuing education in areas of guest servicing and product knowledge
Qualifications
What we’re looking for:- Leadership and role model capabilities and ability to hold others accountable
- An individual who is passion filled and enthusiastic about the guest and student experience
- A willingness to serve and the ability to deliver an exceptional experience
- Charismatic, friendly, and personable demeanor; able to connect with others
- Experience working with Aveda products/services/curriculum a plus, but not required
- Professional and fashion forward image
- Ability to thrive in a fast-paced, professional salon environment
- Open/Close the location
- Be Responsible for turning on/off alarm
- In the event of a student call-in, responsible for updating students schedule and reassign guests appointments
- Maintaining and balancing the cash drawer and correcting issues as necessary
- Manage retail area
Additional Information
Why should you apply?- Oppurtunity to work in the Customer Service Industry with a interest in cosmetology, esthiology, or massage therapy
- Competitive hourly pay
- Affordable insurance benefits and a 401(k) with company match
- Opportunities for advancement
- A company culture focused on service, education, and creativity
All your information will be kept confidential according to EEO guidelines.
Vacancy expired!