Customer Service Rep/ Warehouse Specialist

Customer Service Representative/ Warehouse Specialist

The Masonry Center, Inc.

Company History:

Established in 1979 in Boise as Idaho's premier wholesale tile, brick, and stone distributor, The Masonry Center, Inc. has expanded throughout the northwest with locations in Boise, Pocatello, Billings, Missoula, and Spokane. Our strong commitment to customer service combined with the buying power of five locations offers unparalleled selection and service. Each of our locations offers an extensive collection of tile, brick, stone, stone veneer, glass mosaics, and specialty decorative products.

The Customer Service Rep/Warehouse Specialist is a dual role where you will be able to show your skills in both daily order taking and order picking/handling. You will have face to face interactions with customers placing and picking up orders as well as handling orders via e-mail from clients throughout the region.

Primary Responsibilities:

To fit in and help build a positive company culture and support our values.

Identify new customers, follow up with daily leads, and develop a working knowledge of accounts.

Provide superior customer service and assist with related duties (taking and entering orders, confirming order logistics and other aspects of customer service assistance).

Develop an in-depth knowledge of TMC products and installation methods by attending vendor presentations and workshops, and on the job training.

Develop and maintain knowledge of competitors and their products.

Understand TMC’s policies pertaining to pricing, sampling, and developing/maintaining customer relations.

Provide ongoing support, and work in correlation with outside sales representatives.

Make contributions to accomplish necessary results in sales growth and customer service relations.

Knowledge, Skills and Abilities

Ability to work in both a team environment and individually.

Excellent verbal and written communication skills.

Build relationships among customers.

Ability to handle multiple tasks at once and meet deadlines.

Excellent interpersonal skills.

Must be detailed oriented, accurate, and organized when performing job functions and completing documentation such as paperwork, emails, and filing.

Energetic, motivated self-starter and team player.

Education and Experience:

High school diploma or GED

Proficient with computer systems, including Microsoft Office software (e.g., Outlook, Word, Excel).

Job Type: Full-time

Please submit a resume via email or apply in person at 525 W Maple St. Pocatello, ID 83201 to apply.