Technical Software Support Specialist

Serve as point of contact for clients experiencing software issues in a professional and friendly manner

Document, diagnose, and resolve software-related issues in a timely fashion

Answer questions and train clients on proper use of software technologies

Escalate trouble tickets properly and efficiently

Participate in software and quality assurance testing

Manage and conduct software installation

Conduct on-line training sessions with clients for use of specific features

Provide on-site software support and/or training

Job Requirements:

Ability to understand and articulate software development process

Working knowledge of Microsoft Office programs (Word, Excel, Powerpoint)

Experience working on a service ticket system

Ability to travel to remote locations to provide software support and/or training

Ability to manage multiple projects, in detail, in a fast-paced environment

Excellent interpersonal skills and customer-focused inclination

Excellent verbal and written communication skills

Willingness to work flexible shifts

Bonus Proficiencies:

2+ years of professional experience in software or technical support role

Strong background in SQL, PowerBuilder, or Microsoft.net