14 Apr
Urgent Need Genesys Cloud Developer in Alpharetta, GA
Georgia, Alpharetta , 30004 Alpharetta USA

Vacancy expired!

Role: Genesys Cloud Developer Work Location: Alpharetta, GA, 30004 Contract duration : 6 Months No. of open positions: 6 Is there a possibility of some remote work due to COVID19 situation: Yes Minimum years of experience: 8-10+ Job Description:

  • 10 years' experience with Genesys and other related technologies with thorough understanding of call flows, queuing, routing and eServices on Genesys platform.
  • Hands on experience with Genesys Cloud
  • Candidate should have strong experience of designing, developing and deploying IVR, Chat, Email and Voice call routing applications using Genesys Composer and IRD.
  • Must have excellent troubleshooting skills on Genesys Customer Interaction Management platform including SIP/GVP.
  • Experience in building IVR application with both AVP as well GVP. Experience building and supporting Call Center Reports on real time and historical reporting (Pulse, Infomart, and Advisor).
  • Experience in building Chat and Email interaction handling application
  • Thorough understanding and experience with call back technologies, preferably with virtual hold solutions
  • Experience managing and administrating call recording solutions, preferably NICE including Call Analytics/agent quality measurement/score carding and audit
  • Experience managing and administrating Work Force Management Solution (IEX).
  • Experience designing Business Continuity /Disaster Recovery architecture
"Siri Info Solutions INC is Equal opportunity employer"

Vacancy expired!


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