14 Apr
Urgent Need Genesys Cloud Developer in Alpharetta, GA
Vacancy expired!
Role: Genesys Cloud Developer Work Location: Alpharetta, GA, 30004 Contract duration : 6 Months No. of open positions: 6 Is there a possibility of some remote work due to COVID19 situation: Yes Minimum years of experience: 8-10+ Job Description:
- 10 years' experience with Genesys and other related technologies with thorough understanding of call flows, queuing, routing and eServices on Genesys platform.
- Hands on experience with Genesys Cloud
- Candidate should have strong experience of designing, developing and deploying IVR, Chat, Email and Voice call routing applications using Genesys Composer and IRD.
- Must have excellent troubleshooting skills on Genesys Customer Interaction Management platform including SIP/GVP.
- Experience in building IVR application with both AVP as well GVP. Experience building and supporting Call Center Reports on real time and historical reporting (Pulse, Infomart, and Advisor).
- Experience in building Chat and Email interaction handling application
- Thorough understanding and experience with call back technologies, preferably with virtual hold solutions
- Experience managing and administrating call recording solutions, preferably NICE including Call Analytics/agent quality measurement/score carding and audit
- Experience managing and administrating Work Force Management Solution (IEX).
- Experience designing Business Continuity /Disaster Recovery architecture
Vacancy expired!