14 Apr
Desktop Support Technician
New York, New york city , 10001 New york city USA

Vacancy expired!

We are looking for a desktop support tech for a 3 months contract at a clients site in NYC. We are looking for someone who has a good knowledge of on premises active directory as well as azure active directory. Having an understanding of concepts that are used in modern builds, as well as hybrid and legacy computing.

Strong experience with O365 and knowledge of AZURE Active Directory is a must. Knowledge of Intune is a plus.

Duties and Responsibilities
  • Provide strong customer service skills with desk side support to all users.
  • A strong customer focus is required; this position includes frequent interaction with associates at all levels of the organization.
  • Resolution for all desktop technology devices including desktops, laptops, tablets, mobile devices, printing, wireless networking. Strong Desktop skills with emphasis on Active Directory.
  • Maintain and provision desktops, laptops, tablets, mobile devices, printers, projectors, audio/visual equipment, and other office equipment, as required.
  • Use ServiceNow incident logging system to maintain incidents and requests through the complete ticket life cycle to agreed service standards and service levels.
  • Perform trouble call resolution, diagnosis of complex problems, advanced problem resolution, user support follow-up, and Technician interaction with other IT employees, co-workers, and outside vendors.
  • Provision and administer user accounts, distribution groups, and security groups in Active Directory.
  • Hardware/ software lifecycle management.
  • Assist with regression testing of supported software through OS Patches and Upgrades.
  • Push and install workstation and third party patches.

Education and/or Experience
  • Required: 3+ years’ experience in an IT related support position with in-depth knowledge to resolve software, hardware, and networking issues. Experience with both Windows and MAC OS
  • Strong knowledge of O365
  • Experience or knowledge of Azure (or Intune, is a plus)
  • Knowledge of networking concepts and VPN is a must
  • Prefer candidate with prior financial services background. Strong Active Directory knowledge and ability to support users for remote applications.
  • Preferred Certifications: CompTIA A+ certified,
  • BS/BA degree or equivalent preferred

Vacancy expired!


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