PC Desktop Support Tech 3

Support our entire enterprise and build the networks, staff the teams, and develop the processes that will keep us defining what's possible. We have opportunities across our enterprise with 90,000 team members throughout the world. The only limit to your growth is your ambition and drive. We want to empower you to bring your best, with resources, support, and talented team members that will launch your career. Northrop Grumman Enterprise Services is seeking a well-qualified

• Provides technical support for computers and associated networks.
• Installs, troubleshoots, services, and repairs personal computers, related PC software, telephones, cables, and connectors. Connects personal computers and terminals to existing data networks. Performs basic PC setups.
• Instructs and assists users in the use of personal computers and networks. Investigates information, network, and communications needs of users, and makes recommendations regarding software and hardware purchases. Maintains trouble logs.
• Completes paperwork and other tasks needed to satisfy Security requirements. Follows all Security regulations, guidelines, and processes regarding the installation, maintenance, and retirement of PCs and PC-related hardware and software. Works with Security to remediate classified data spillage incidents.
• Coordinates with users, IT staff, server administrators, network engineers, and customer and IT management.
• Reviews the trouble ticket queue to identify issues that need to be addressed. Works through the ticket queue without intervening management direction (self-motivated). Resolves tickets within established SLAs. Raises issues that require management attention or involvement.
• Establishes and maintains high levels of customer satisfaction according to defined objectives while adhering to established policies.
• Works with system administrators and other staff to resolve support issues, escalating where appropriate.
• Participates in new installations, testing and special projects as needed.
• Spends significant portions of the day away from the desk supporting users and moving equipment.
• Exhibits good communication skills, an energetic approach, and patience with customers.

• High school diploma and 4 years of IT experience; OR an Associate's degree and 2 years of IT experience is required
• Current Security+ CE; OR the ability to obtain one within 6 months of hire
• Experience in Microsoft products such as Windows Desktop OS, Office Product Suite
• Ability to work after hours and weekends as needed
• Ability to lift equipment weighing up to 40 lbs
• Candidates must have the ability to obtain, and maintain, a DOD Secret level security clearance is required
• Must have the ability to be cleared to special programs as a condition of continued employment

• Bachelor's of Science or other technical based degree
• Active Secret clearance
• CompTIA A+ or Network+ Certification
• Proficiency in remote administration and troubleshooting of desktop PCs, Visio, PowerShell
• Experience with zero and/or thin client devices
• Experience in Active Directory configuring user and computer accounts
• Cross-platform experience (i.e. two or more: Windows, Linux, Solaris, OSX, UNIX, etc.)
• Experience supporting VMware VDI (Virtual Desktop Infrastructure)
• Current Secret or Top Secret level security clearance is perferred