Genesys Cloud Developer

Job Description: 10 years' experience with Genesys and other related technologies with thorough understanding of call flows, queuing, routing and eServices on Genesys platform. Hands on experience with Genesys Cloud Candidate should have strong experience of designing, developing and deploying IVR, Chat, Email and Voice call routing applications using Genesys Composer and IRD. Must have excellent troubleshooting skills on Genesys Customer Interaction Management platform including SIP/GVP. Experience in building IVR application with both AVP as well GVP. Experience building and supporting Call Center Reports on real time and historical reporting (Pulse, Infomart, and Advisor). Experience in building Chat and Email interaction handling application Thorough understanding and experience with call back technologies, preferably with virtual hold solutions Experience managing and administrating call recording solutions, preferably NICE including Call Analytics/agent quality measurement/score carding and audit Experience managing and administrating Work Force Management Solution (IEX). Experience designing Business Continuity /Disaster Recovery architecture Minimum years of experience: 10+ Thanks & Regards, Mark.S | Sr. US IT Recruiter Plato Technologies Inc.| www.platotechinc.com Email: Desk Ext:449 | Email is the best way to reach me . 10752 Deerwood Park Blvd South, Waterview II, Suite 100 Jacksonville, FL 32256