14 Apr
Product Complaint Associate
Vacancy expired!
Amick Brown is seeking an experienced
Product Complaint Associate for our direct client. Location: Santa Clara, CA 95051. Duration: 9 Months with possible extension. Job Description:- Product Complaint Associate Acts as primary notification and consolidation point for receiving, processing, analyzing and reporting product complaints.
- Develops and updates company complaint and inspection procedures to ensure capture and investigation of complaints.
- Maintains and analyzes problem logs to identify and report recurring issues to quality assurance management and product development.
- Documents and tracks contact information, reported issues and problems in accordance with company guidelines and external regulatory requirements.
- May collaborate with other internal groups to respond to product inquiries and issues.
- May directly answer telephone, hot line and written or Internet-based inquiries regarding company products.
- Health
- Vision
- Dental
- 401k with company match
- Paid time off
- Sick Leave
- Short-Term Disability
- Life Insurance
- Wellness & Discount Programs
Vacancy expired!