Help Desk Analyst II

Description If you are looking for work as a Help Desk Analyst, you could find the right opportunity with Robert Half Technology! The ideal candidate for this position has a can-do attitude and is looking to be part of a highly motivated team. Service Desk Analysts represent the Service Desk by liaising with 2nd and 3rd level teams to help transition new and changing services. You might end up creating knowledge articles and arranging training for other Service Desk Analysts when needed. You will spend your time handling complex end-user support issues and providing support to team members by focusing on restoring service to the end users. How your role as the Help Desk Analyst relates to IT projects and IT Service Management initiatives is also important. This includes understanding Incident, Problem, Change Management and other processes. This position absolutely must understand how these processes work together to provide superior support and high availability of our business. The ideal candidate for this Analyst job can cover alternative shifts when needed. This position requires a self-confident, motivated person with a strong work ethic and excellent communication skills who enjoys a fast-paced, team-driven environment. This short-term temporary opportunity might be a great match for you if you're looking to advance in the Logistics field. Located in Fontana, California, this Help Desk Analyst II role will be a short-term temporary opening.What you get to do every day- Maintain hardware and peripherals: Responsible for upgrading and replacing computer parts; handle documentation and asset inventory- Meet and exceed SLA standards: Close tickets in a timely manner, while upholding customer service standards- Troubleshoot end user issues: Provide root-cause analysis on various web and mobile applications; handle escalated tickets relating to server/network related issues- Understand and utilize ITIL processes (Incident, Problem, Change, etc.) and how they are used in a corporate environment- Provide guidance to Tier 1 support and team members- Facilitate user account management: Onboarding, change and departure processes- Understand concepts related to networks, servers, PCs, databases, proprietary systems, etc. Requirements - Ability to multitask and communicate well with individuals of all backgrounds- Excellent verbal, written, and social skills - You'll be a good fit for this position if you have technical skills to serve as escalation point for handling incidents and service requests related to application, operating system and other service related problems - This job will often be easier if you have ITIL certification - This position will be the best fit for a candidate with a combination of superior customer service skills and technical aptitude- 3+ years' of experience supporting desktop/server operating systems and technologies such as Active Directory, DNS, Exchange and VMware- Complex problem solving skills are a must. Candidate must be able to analyze complex business problems, propose effective solutions and understand and apply business vision and direction- Working knowledge in one or more programming or scripting language- Support Tickets experience- Comprehensive knowledge of Deskside Support- Capable of working independently with minimal oversight- Strong problem solving and analytical skills Robert Half Technology matches IT professionals with remote or on-site jobs on a temporary, project or full-time basis. From roles in software and applications to IT infrastructure and operations, we provide you unparalleled access to exciting career opportunities.Our experienced staffing professionals can promote you to employers and advocate on your behalf. We provide access to top jobs, competitive compensation and benefits, and free online training. For more opportunities, get the Robert Half app and receive instant notifications when our AI matches you with jobs.When you work with us, you're working with the best. Robert Half has been recognized as one of FORTUNE's "Most Admired Companies" every year since 1998 and was named to Forbes' inaugural list of America's Best Temporary Staffing Firms.Questions? Call your local office at All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.© 2020 Robert Half Technology. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (www.roberthalf.com/terms-of-use).