14 Apr
Application Support Analyst
Alabama, Birmingham , 35201 Birmingham USA

Vacancy expired!

Application Support

12-24 month contract

Birmingham, AL

Plant Application Support: ContractorThe plant application support role currently supports the following business units, organizations and customer groups:
  • Technical and Project Services
  • Plant (Engineering, Operations, Planning)
  • Application Vendors

Responsibilities Overview:
  • Supplemental support for plant and safety applications
  • Application lifecycle understanding and planning
  • Basic understanding of application development methodologies
  • Experience supporting modern databases such as SQL Server, Oracle, etc.
  • Experience supporting Windows based servers including software installation, server administration, remote access, etc.
  • Understanding of current networking schemes and protocols
  • Understanding and adherents to cyber security standards and requirements
  • Document requirements for system change requests via our Remedy system
  • Working with multiple departments to translate customer needs into value adding requests that aligned with business objectives and increased system efficiency.
  • Develop user acceptance test cases, supervised test execution, and determined project acceptance criteria during testing of enhancements

Specific Day to Day Duties
  • Supplemental IT analyst support for plant systems such as TKPro, SafeTK, Beamex/CMX, Oracle PPM, PlantView, ERL Phase, and Filemaker Pro
  • Managing user related application issues via the Remedy ticketing system
  • Partnering with application vendors to provide application support, life cycle planning, and pro-active system support
  • Plant application hardware support for systems such as Lock Out Tag Out (LOTO) printers
  • Facilitate remote vendor access for troubleshooting and correcting application issues
  • Plan and submit Remedy change management cases for application changes
  • Facilitate application administration
  • Understand and administer our user access system Cool Compliance

What are the must-have skills?
  • Customer service, Microsoft Office tools, Windows Server Administrative experience, End user support for vendor supplied applications (web and client server), and database support

What are the nice to have skills?
  • .Net Application development, PowerShell, Microsoft SQL Server, Power BI Analytics, Microsoft Server/Desktop OS, Project Management, Southern Company IT Experience, Energy / Utility Engineering and Plant Knowledge
Please contact or

Vacancy expired!


Related jobs

Report job