14 Apr
Application Support Analyst
Vacancy expired!
- Technical and Project Services
- Plant (Engineering, Operations, Planning)
- Application Vendors
- Supplemental support for plant and safety applications
- Application lifecycle understanding and planning
- Basic understanding of application development methodologies
- Experience supporting modern databases such as SQL Server, Oracle, etc.
- Experience supporting Windows based servers including software installation, server administration, remote access, etc.
- Understanding of current networking schemes and protocols
- Understanding and adherents to cyber security standards and requirements
- Document requirements for system change requests via our Remedy system
- Working with multiple departments to translate customer needs into value adding requests that aligned with business objectives and increased system efficiency.
- Develop user acceptance test cases, supervised test execution, and determined project acceptance criteria during testing of enhancements
- Supplemental IT analyst support for plant systems such as TKPro, SafeTK, Beamex/CMX, Oracle PPM, PlantView, ERL Phase, and Filemaker Pro
- Managing user related application issues via the Remedy ticketing system
- Partnering with application vendors to provide application support, life cycle planning, and pro-active system support
- Plant application hardware support for systems such as Lock Out Tag Out (LOTO) printers
- Facilitate remote vendor access for troubleshooting and correcting application issues
- Plan and submit Remedy change management cases for application changes
- Facilitate application administration
- Understand and administer our user access system Cool Compliance
- Customer service, Microsoft Office tools, Windows Server Administrative experience, End user support for vendor supplied applications (web and client server), and database support
- .Net Application development, PowerShell, Microsoft SQL Server, Power BI Analytics, Microsoft Server/Desktop OS, Project Management, Southern Company IT Experience, Energy / Utility Engineering and Plant Knowledge
Vacancy expired!