14 Apr
HVAC Company Dispatcher : Full Time
Kentucky, Louisville , 40201 Louisville USA

Vacancy expired!

compensation: BOE with Salary Options

IMMEDIATE JOB OPPORTUNITY

Seeking an experienced Dispatcher for our HVAC Company.

This is a full time job

Primary Job Function:

Maintain the Service Technicians daily schedules and dispatch the technicians as service calls are completed.

Schedule return trips with customers when parts are in.

Maintain the on call schedule for service technicians.

Maintain customer database with current information. Clear and concise communications with department managers, employees and company customers, including keeping customers appraised as to company schedule and requested lead-times.

Provide accounting with maintenance contract billing information. Prepare service invoices and timecards for processing.

Please email resume

Work Schedule: Monday - Friday 8:00:am -5:00pm

Essential Job Functions:

A liaison between customers and the service they seek. Evaluate individual customer service issues, create and implement solutions.

Coordinate the scheduling service calls. Learn to match job with appropriate technician, urgency of call, and location of call. Consider truck inventory and customer preference.

Review work orders from technicians. Pass to appropriate department for completion or to Branch Manager for review based on specified criteria.

Assist Branch Manager with the technician on-call schedule.

Strategize with Sales Department to capitalize on key customers, identifying opportunities, weaknesses and develop plans.

Coordinate quarterly truck inventory schedule.

Assist with maintaining accurate technician truck stock through transfers and receipt of goods.

Qualifications:

High School Diploma or GED

Customer service & Dispatcher experience. An individual who has the ability to work with customers, vendors, co-workers and anyone else in a courteous and tactful manner.

Able to work independently or as a team player.

Professional demeanor and appearance in the office.

Excellent communication skills, both verbal and written.

Time management skills, the ability to prioritize and manage multiple projects.

Computer experience, Microsoft Office and software knowledge.

Able to meet deadlines and pay attention to details of job.

If you are interested in the job position reply with your resume and the best time to call you!

Vacancy expired!


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