14 Apr
Administrative Assistant
Massachusetts, Worcester / central MA , 01601 Worcester / central MA USA

Vacancy expired!

Job Description:

Administrative Assistant

Dean’s Beans Organic Coffee Company is a family-owned certified organic, fair trade coffee roaster located in Orange, Massachusetts. Our mission is to use high-quality specialty coffee as a vehicle for positive change throughout the coffee lands of Asia, Africa and the Americas. We create real change through ethical business practices that are rooted in respect for the earth, the farmer, our co-workers and the consumer. We became a certified B Corporation in 2018, solidifying our business as a force for good.

We are now hiring a full-time, hourly Administrative Assistant position for 30-40 hours per week. This position will work in our fast-paced, high-volume office here at the roasting facility. This position will work directly with the Office Manager and other office staff on a variety of administrative tasks, ranging from customer service, order fulfillment, account management, general administration, and office organization. The successful candidate must have strong computer skills, and is comfortable learning new computer programs and troubleshooting IT issues.

The successful candidate must have strong customer service experience and excellent phone skills, be a fast-learner, a team player, highly responsible, and have a strong work ethic. This person must also be professional, self-motivated, flexible and have a positive attitude. We will look to the Administrative Assistant to aid the current Office Team and company during a time of growth.

Responsibilities:

The Administrative Assistant will be responsible for:

Customer Service

Answering and fielding incoming phone calls

Responding in a kind, gracious manner to customer service requests – either by phone or by email - and

taking necessary action

Checking messages daily, responding as necessary, and passing orders to Office Manager

Accounts & Ordering

Updating Wholesale Accounts contact information as needed

Help Office Manager manage Amazon Seller Marketplace

Helping ensure that all orders are handled correctly

Finance

Assisting in various bookkeeping tasks related to Accounts Payable and Accounts Receivable – entering bills,

mailing payments, etc.

Website

Assisting in website content management for Dean’s Beans site

Troubleshooting website issues

Providing real-time website support for online retail customers

General Admin

Purchasing office and production supplies

Assisting with resolving in-house IT issues

Helping on the Production floor as necessary

Filing, archiving, and organizing

Assisting with other administrative tasks as needed and requested by office staff

Required Qualifications & Experience:

High school diploma or higher

Strong customer service skills

Proficiency with computer skills - Microsoft Office and Google Suite applications

1-3+ years’ experience working in an office setting

Proven ability to work effectively on a small team

Strong verbal and written communication skills

Fast learner

Proven attention to detail

Exceptional work ethic and integrity

Sound decision making skills

Efficient

Creative problem solving skills

Ability to multi-task

Positive attitude and takes initiative

Sense of humor

Flexibility and resourcefulness when faced with competing and changing priorities

Desired Skills:

Experience in the following computer and software programs a plus:

o QuickBooks

o File Maker Pro

o Shopify eCommerce platform

Compensation:

Competitive salary based on experience

Full health insurance coverage and deductible reimbursement

Vacation time and paid holidays

Generous retirement package including 401k, and Life Insurance

All the coffee you can drink!

To Apply:

Please send your letter of interest and resume to Hiring Team via email: hiring@deansbeans.com. For questions, call 978-544-2002. Resumes without a letter of interest will not be considered.

Applications reviewed on a rolling basis. All applications must be received by April 16th for consideration.

Vacancy expired!


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