Customer service /Dispatcher

Are you good with people? Would you love helping people solve problems with their homes heating and cooling system?Are you good at prioritizing? Can you display empathy while being assertive?

If you're a problem solver, you might have a future with Northstar Heating & Cooling as a Customer Service Representative. Northstar has been a family owned business for over 20 years in the Duluth area. Our customers love us and keep recommending our services. Our Customer Service Representatives talk, listen and help resolved conflicts with customers. An expert communicator will be able to listen effectively to find the root cause of issues and communicate clearly and in a friendly way to solve the issue and keep the customer happy. Customer service representatives might have to deal with confused or irate customers. Having patience will help you stay polite, even in stressful situations. If you are communicating over email or live chat, you will need to be able to write well, with correct grammar.