14 Apr
Spring Into a New Career! World Pantry is Hiring ASAP!
Missouri, Kansas city , 64101 Kansas city USA

Vacancy expired!

Spring Into a New Career This Month!

Remote Customer Service Specialists needed ASAP!https://app.jobvite.com/j?aj=obmgdfwK&s=CraigslistMDC-CS

Do you want to work in an environment where the word "Team" really means something? At a place where you and your contributions are truly valued, and you can learn and grow? Then World Pantry wants to hear from you!

The Customer Service Specialist is a key position within our growing E-Commerce Team! As a Customer Service Professional, you will be the voice of our organization and of our clients. But, more than that, you’ll also be a voice of compassion and care. Acting as the customer’s primary point of contact, you’ll listen, solve problems, answer questions and work with them to find a resolution.

We are looking for someone who is passionate about providing exceptional customer service and excited about being an important member of an awesome customer service team.

ABOUT US:

World Pantry is a rapidly growing San Francisco Bay Area based e-commerce company specializing in gourmet, natural and organic foods. We partner with leading food companies to handle their direct-to-consumer e-commerce businesses. We currently manage over 60 webstores including: Celestial Seasonings Tea, Tootsie Roll Industries, Torani Syrups and Sauces, Atkins and many other great brands.

Founded in 1998, the business has averaged over +20% growth per year. We have achieved this growth by delivering outstanding service to our customers and partners and by creating and developing a great team of talented people.

We are looking to expand our team of smart, talented people to support our growth. This is a great opportunity to join a fun, rapidly expanding company and to grow and develop your skills and career. We are an open management style company, and the ideal candidate will help contribute to our positive team culture and share our values of: outstanding service; respect; collaboration; continuous learning; personal responsibility and accountability; and having fun at work.

Why You Want This Role:

You love helping and connecting with people

You’re a problem solver who likes to think on your feet and you enjoy challenges

You thrive in a fast paced and changing environment

You enjoy being on the phone and are passionate about customer service

What We Offer:

Flexible work hours and days - we are fine with overtime too!

Employees are eligible for our benefit plans periods including: Health Insurance Plan, Dental Plan, 401k, Retirement Plan, and more.

A 40% discount on ALL products we sell!

What You’ll Do:

Provide superior service to our customers by listening, analyzing problems, and resolving issues

Learn systems used for tracking and gather information

Research client questions, assist with processing basic quotes and accurately interpret and communicate policies

We are an environment that fosters growth and enables you to learn new aspects about our business, systems, policies and most importantly how to effectively engage and resolve customer challenges

The Ideal Candidate Will Have:

At least 1 -3 years prior phone-based customer service skills

Call Center Experience STRONGLY Preferred

Strong oral and written communication skills

Strong organizational skills

Relentless drive to provide exceptional customer service

Excellent communication and listening skills

Strong attention to detail and problem-solving skills

Ability to adapt to change and work well in a fast-paced environment

Ability to multi-task using technology while handling calls

Ability to work a flexible schedule including weekends

Experience working remotely in your home office.

You will already have the necessary workstation set-up at home to include desk, chair, etc. in addition you will have internet service with a direct connection to a cable or fiber modem and capable of at least 6 Mbps download and 3 Mbps upload.

High School Diploma required; Bachelor's or Associate Degree is a plus.

Candidate must be local to the area, as there may be a possibility of going back to the office

An interest in great food is important. Experience in a gourmet food retailing or catalog business is a plus.

Compensation:

$14.70 per hour total compensation- $14.00 base plus 5% PTO ($.70)

Participation in company bonus plan

Hours:

Hours of operation are 7-days a week with many schedules available between 8:00am – 11:00pm.

Part-time associates generally work 25-30 hours per week.

Location: 8300 NE Underground Drive, Pillar 121B, Kansas City, Missouri 64161https://app.jobvite.com/j?aj=obmgdfwK&s=CraigslistMDC-CS

Vacancy expired!


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