Assistant Manager Sales and Reservations
Vacancy expired!
Reservation Office Assistant Manager Position
Primary Job Description
Reservation Office Assistant Manager is responsible for assisting the manager and staff of the reservation office. You are responsible for answering phone calls and emails of prospective guests, overseeing staff, and checking in guests for lodging and fishing. You should be knowledgeable about all Glacier Raft Company trips, cabins and area information. We are looking for a reliable, self-motivated, detail-oriented individual who strives to provide excellent customer service.
Reports to: Rachel Wells
Job Type: Seasonal (April - October)
Primary Responsibilities
Lead and direct a team of office staff
Coordinate with Office Manager to perform and delegate daily and future duties
Act as Manager-on-Duty (MOD)
Check in overnight and fishing trips
Sell trips and lodging to incoming customer calls
Respond to customer emails
Communicate with Lead Guides over radio all information relevant to operations including updated trip numbers
Take walk-in reservations
Maintain a clean and tidy workspace
Understand reservation sales goals
Meet company's requirements for appearance, attendance and punctuality
Become an expert in Glacier Raft Company services and pricing
Act as an area ambassador by providing guests with local area information
Assist with training of new employees
Assist with answering after hours calls
Job requires working weekends, holidays, and evenings during peak demand times (available to work all days that Manager is off)
Other duties as assigned
Qualifications: To perform this job successfully, an individual must exemplify exceptional customer service, multi-tasking, be detail oriented, have strong computer skills, and possess the ability to function effectively in a fast paced, high stress environment while assisting customers and staff courteously and effectively.
Education & Experience: High school diploma; management and/or customer service experience preferred
Vacancy expired!