15 Apr
Salesforce Business Analyst
Vacancy expired!
- Own and support system development projects, including integration between project websites, rebate databases, and cloud-based document storage
- Gather and translate business needs into detailed software requirements and technical specifications.
- Oversee system specification development, including creating and reviewing flowcharts and process diagrams.
- Participate in and/or manage projects using traditional waterfall methodology or agile Kanban/sprints
- Develop waterfall SDLC documentation such as - Business Requirements Documents, Functional Requirements Documents, Acceptance/Regression Test plans, User Acceptance Test Plans and Deployment plans
- Develop Agile documentation such as – User stories, Detailed Requirements, Acceptance Criteria, Agile test documentation
- Work with UX Interaction Design to build best in class user experiences
- Lead and guide testing and troubleshooting for new system features, including documenting system bugs, errors and solutions.
- Guide the implementation and rollout of new system features.
- Help develop training and provide support for new system features.
- Provide guidance to stakeholders on devising effective and efficient approaches to achieve project objectives.
- Perform research to gather necessary information, compile statistics, and prepare analysis of data.
- Participate in or act as lead for the Product & Platform team during the development of RFP’s
- Lead and manage other Business Analysts on the team, as needed
- Support process improvement activities.
- Participate in strategic planning for transportation and/or other project system operations.
- Analyze operational models for effectiveness and suggest ways to improve.
- Perform other related duties as assigned
- Knowledge and understanding of the SDLC process
- Experience gathering requirements for and supporting database/website implementations.
- Experience developing and implementing test plans.
- Experience defining business requirements and acceptance criteria for systems and projects.
- Ability to conceptually outline a high level-design of how a system would work based on business requirements.
- Ability to work with technical resources to translate business requirements into technical requirements. Ability to explain complex, technical concepts to non-technical staff and stakeholders.
- Ability to understand and document processes at a conceptual level.
- Exceptional Communication skills
- Ability to solicit the voice of the customer.
- Ability to represent stakeholder concerns and requirements.
- Exceptional problem-solving and troubleshooting skills.
- Experience with best practices benchmarking.
- Professional oral and written communication skills (internal and external).
- Ability to manage multiple tasks and priorities.
- Experience working with a diverse team.
- Experience working with diverse business and community groups.
- Intermediate Microsoft Visio (or comparable) skills.
- Advanced Microsoft Office skills.
- Ability to explain complex, technical concepts to non-technical staff and stakeholders
- Significant experience with custom Salesforce development is a plus
- Experience working with cloud-based storage systems (e.g., Box.com, Dropbox, etc.)
- Experience with custom database/website development/implementation other than Salesforce/Drupal.
- Understanding of barriers to adoption of clean transportation by underserved communities and low-to-moderate income households.
- Basic knowledge of and/or interest in electric, plug-in hybrid electric, and other alternative fuel vehicles.
- Basic knowledge of and/or interest in local, state, and federal transportation issues related to greenhouse gases (GHGs) and climate change.
- Basic knowledge of and/or interest in energy issues with basic understanding of sustainable energy policy and technologies.
- Bachelor’s degree or equivalent work experience required.
Vacancy expired!