15 Apr
Call Center Operator ( Bilingual Spanish)
Vacancy expired!
Capgemini Government Solutions (CGS) LLC is seeking highly motivated and experienced Call Center Operator (Bilingual Spanish) to join our team in Laguna Niguel, California to support our government clients.The successful applicant will work closely with our clients to provide call center service that are of the highest caliber to ensure client satisfaction. The successful applicant will have the opportunity to apply and grow their skillset, work with a motivated and entrepreneurial team, engage with a wide range of stakeholders, and build CGS capabilities to serve our clients.
Job Responsibilities As a Call Center Operator, you will:- Conduct Intake calls for all client phone lines and Operator call analyses functions as directed by the SOP and call center leadership
- Establish relationships with callers, asks probing questions to identify concerns, and applied knowledge of immigration enforcement/detention to assessing caller concerns.
- Be responsible for making database and manual queries related to individuals in client detention or other persons in immigration proceedings received
- Log relevant call information into a web-based case management or CRM system.
- Access third-party telephonic interpreter service provided by client, when appropriate
- Provide back-up to the HQ Entry level Data Analyst to process entry level data entry and analysis for any Intake mailboxes when needed.
- U.S. Citizenship is required.
- Active Secret Clearance preferred; however must be eligible to obtain and maintain a Secret Clearance
- Bachelors Degree and two years of related experience; or an Associates Degree with three years of related experience; or five years of related experience if no degree
- Bi-lingual (a minimum proficiency of a 2+ in Interpretation Performance according to the Interagency Language Roundtable Scale or its equivalent) Spanish and English required. Detailed information regarding the Interagency Language Roundtable Scale Descriptions can be found at the following website: http://www.govtilr.org/skills/ILRscale2.htm
- Intermediate skills in Microsoft Excel, and Word
- Experience in responding to requests for information, conducting searches in government databases, and searching automated systems for data and developing concise summaries with decision points under tight deadlines.
Vacancy expired!