15 Apr
Georgia,
Alpharetta
, 30004
Alpharetta
USA
Vacancy expired!
Mastech Digital provides digital and mainstream technology staff as well as Digital Transformation Services for all American Corporations. We are currently seeking a Genesys Cloud Developer for our client in the Technology Services and Consulting domain. We value our professionals, providing comprehensive benefits and the opportunity for growth. This is a Contract position and the client is looking for someone to start immediately. Duration: 06+ Months Contract Location: Alpharetta, GA Role: Genesys Cloud Developer Primary Skills: Genesys Role Description: The Genesys Cloud Developer must have at least 10+ years of experience. Required Experience and Skills: - 10 years' experience with Genesys and other related technologies with thorough understanding of call flows, queuing, routing and eServices on Genesys platform. - Hands on experience with Genesys Cloud - Should have strong experience of designing, developing and deploying IVR, Chat, Email and Voice call routing applications using Genesys Composer and IRD. - Must have excellent troubleshooting skills on Genesys Customer Interaction Management platform including SIP/GVP. - Experience in building IVR application with both AVP as well GVP. - Experience building and supporting Call Center Reports on real time and historical reporting (Pulse, Infomart, and Advisor). - Experience in building Chat and Email interaction handling application - Thorough understanding and experience with call back technologies, preferably with virtual hold solutions - Experience managing and administrating call recording solutions, preferably NICE including Call Analytics/agent quality measurement/score carding and audit - Experience managing and administrating Work Force Management Solution (IEX). - Experience designing Business Continuity/Disaster Recovery architecture Education: Bachelors degree in Computer Science, Electrical/Electronic Engineering, Information Technology or another related field or Equivalent. Experience: Minimum 10+ years Relocation: This position will not cover relocation expenses Travel: No Local Preferred: Yes Note: Must be able to work on a W2 basis Recruiter Name: Nishant Kumar Recruiter Phone(Ext: 2227)/Direct: Equal Employment Opportunity
Vacancy expired!
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