15 Apr
Genesys Cloud Developer
Georgia, Alpharetta , 30004 Alpharetta USA

Vacancy expired!

Mastech Digital provides digital and mainstream technology staff as well as Digital Transformation Services for all American Corporations. We are currently seeking a

Genesys Cloud Developer for our client in the

Technology Services and Consulting domain. We value our professionals, providing comprehensive benefits and the opportunity for growth. This is a

Contract position and the client is looking for someone to start immediately.

Duration: 06+ Months Contract

Location: Alpharetta, GA

Role: Genesys Cloud Developer

Primary Skills: Genesys

Role Description: The

Genesys Cloud Developer must have at least 10+ years of experience.

Required Experience and Skills: - 10 years' experience with Genesys and other related technologies with thorough understanding of call flows, queuing, routing and eServices on Genesys platform. - Hands on experience with Genesys Cloud - Should have strong experience of designing, developing and deploying IVR, Chat, Email and Voice call routing applications using Genesys Composer and IRD. - Must have excellent troubleshooting skills on Genesys Customer Interaction Management platform including SIP/GVP. - Experience in building IVR application with both AVP as well GVP. - Experience building and supporting Call Center Reports on real time and historical reporting (Pulse, Infomart, and Advisor). - Experience in building Chat and Email interaction handling application - Thorough understanding and experience with call back technologies, preferably with virtual hold solutions - Experience managing and administrating call recording solutions, preferably NICE including Call Analytics/agent quality measurement/score carding and audit - Experience managing and administrating Work Force Management Solution (IEX). - Experience designing Business Continuity/Disaster Recovery architecture

Education: Bachelors degree in Computer Science, Electrical/Electronic Engineering, Information Technology or another related field or Equivalent.

Experience: Minimum 10+ years

Relocation: This position will not cover relocation expenses

Travel: No

Local Preferred: Yes

Note: Must be able to work on a W2 basis

Recruiter Name: Nishant Kumar

Recruiter Phone(Ext: 2227)/Direct:

Equal Employment Opportunity

Vacancy expired!


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